FAQ

MEMBERSHIP

Yes! At the moment, we are offering a free 3 class pass.

This 3 class pass is for one time use only.

A 5 class pass is available if you wish to try out the classes before committing to a full membership.

No! While memberships are encouraged, we offer a 5 day pass for people who would like to experience TheTrackX.

This 5 day pass can be purchased through our website for one’s ownself or as a gift to someone.

Yes! The joining fee is waived for all new sign-ups at this time.

Yes! However be advised that regardless the length of your stay in WA, the minimum term for a membership is 4 weeks.

You may also sign up for the 5 class pass for $99.

No! The group fitness membership & 24/7 gym membership are separate and independent of each other.

For an additional $5/week,  you can purchase an add-on to enable you access to TheTrack 24/7 gym.

Please email us at Trackx@thetrackgym.com.au if you wish purchase this add-on.

There are 3 sessions in the morning and 3 sessions in the evening.

During each session, there will be 6 different classes running at the same time. (Subjected to change due to class demand)

Timings of these classes are published on our website.

Yes! There are limited slots for each class so you will be required to book in for a class.

For 5 Class Pass holders – A no-show would automatically forfeit that particular class pass. No make-up or refunds will be provided for no-shows.

For Members – A no-show will be frowned upon. As spots are limited, a no-show would cost another member a spot.

A warning will first be issued. Subsequent no-shows could result in a cool-down where the member is not permitted to book in a class for a set number of days.

TheTrackX gym has a strict – No towel, No gym policy. All members are required to bring a towel with them to train. If you forget, we do have towels for sale.
For all members – a Heart Rate monitor can be purchased from us during any of your sessions. We highly recommend all members to bring along their heart rate monitors for all the sessions. 

This will enhance the overall training experience as well as enable our coaches to monitor your training intensity and adjust a regression if required.

Yes! The replacement heart rate monitor will cost $70 and can be purchased before each session.

Yes! At theTrackX, we have a suspension policy for members who wish to put their membership on hold. This is for a maximum of 8 weeks in a calendar year. (A minimum suspension of 1 week is required each time)

PARK AND SAFETY

Yes! There are ample free bays available in the front of TheTrackX
 
There is also bicycle parking available for riders.
No! The premise is not monitored.
 
Members are required to keep any personal belongings out of sight in their vehicles. The safety and security is the responsibility of the member.

No! While we do not have any keyed lockers, there are plenty of cubby holes for your storage.

TheTrackX staff will always be present during all the sessions to ensure that only members are allowed access into the premise.

Nonetheless, members will still have to be responsible for their own personal belongings.

COVID-19

Yes! We are able to share equipment.

Members and staff are required to wipe down all equipment after each class.

Due to Covid-19 regulations, our water fountain will be removed for use until further notice. The water fountain tap however will be kept on. Members can use the tap to fill up their drink bottles.

We have a very detailed cleaning schedule as well as sanitizing the equipment between sessions. 
 
TheTrackX also minimizes risk and maintain the hygiene by requiring all members to use a gym towel to train. It is a strict No Towel, No Gym policy.
 
Members are required to bring their own drink bottles.
 
The premise and equipment are also cleaned thoroughly on a daily basis.

While there are no more mandates or restrictions imposed due to Covid-19, please refrain from entering TheTrackX if you are feeling unwell or displaying flu-like symptoms.

Stay home, stay safe and get tested for Covid-19.

Face masks are no longer a mandate however you are still allowed to wear one if you are feeling uncomfortable being around crowds.

No! 

TheTrackX is strictly in line with WA mandates when it comes to covid restrictions.

As of now, there is no longer a vaccine mandate requirement to enter gyms.

CONTACT US

CONTACT US TODAY AND GET ON TRACK TOMORROW